Mark Williams, CEO of Brokers International and author of Lead, Don’t Manage: 12 Lessons in Creating a Leadership Culture Based on Core Values, joins Patrick, Patsy and Leb for an engaging, in-depth interview about the challenges of leading in a pandemic, operating without a playbook, hearing the voice of the customer, improving diversity & inclusion, making mistakes, and a host of other challenges CEOs face every day.

Episode Timeline

• 2:38 Capturing the voice of the customer
• 13:15 Coming back into the office after a year of virtual business
• 35:45 Creating work - life balance with your team
• 43:27 Factoring your core values on a daily basis
• 50:25 Lessons from Mark's dad about leadership